All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):
- The product has not been used for its original intended purpose
- Normal wear and tear
- Cosmetic damages
- Incorrect installation/assembly
- Improper storage
- Poor maintenance
- Outside the warranty period
- Lack of proof of purchase
Unless otherwise specified on the product page there is a unique product policy, all products have a 3 month manufacturing warranty, starting from date of invoice.
Our goods come with guarantees that cannot be excluded under EU law also stipulates that we must give the consumer a minimum 2-year guarantee (legal guarantee) as a protection against faulty goods, or goods that don't look or work as advertised.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.